Not French.

Not French.

FAQ

Unsure about something? That’s completely normal. Find answers to our most frequently asked questions below. If you can't find what you're looking for, feel free to get in touch.

FAQ

Unsure about something? That’s completely normal. Find answers to our most frequently asked questions below. If you can't find what you're looking for, feel free to get in touch.

GENERAL QUESTIONS

GENERAL QUESTIONS

We help all students,whether they are French or international! Anyone who is far from home and needs a hand with paperwork or logistics is welcome to reach out to us.


Yes, we speak both English and French.If a translation is needed for a specific procedure, we will handle it or find the right solution.



Step 1: Get in touch – Fill out our online form to let us know what you need.
Step 2: Planning call – We’ll hop on a call to:

  • Discuss your situation in detail
  • Clarify exactly how we can help
  • Offer available dates and times
  • Finalize the secure payment

Step 3: Support & Action – We head out on-site and deliver the service as agreed.
You’ll receive a full report after every service.

We cover the entire Île-de-France region,including :
all Paris districts (arrondissements), the surrounding suburbs (north, south, east, and west), as well as further areas like Versailles, Saint-Germain-en-Laye, Melun, etc.

You can easily reach us through our dedicated form :

  • Contact to schedule support or a service.
  • Business for any partnership or collaboration inquiries.

No problem at all! Just contact us as soon as possible to adjust your request.As long as it’s before the day of our scheduled appointment, we can easily make changes.

You can subscribe by filling out the "Join the club!" form at the bottom of any page on the blog.


To unsubscribe, simply click the "unsubscribe" link included at the bottom of every newsletter email. You will be removed instantly.
Alternatively, you can fill out our form Personal DataWe will process your request within 30 days.

To delete your data, update your information, or exercise your GDPR rights, please fill out the Personal Data form accessible on our site. We will process your request within 30 days.

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TIMING & AVAILABILITY

TIMING & AVAILABILITY

We run this service alongside another professional activity,which means our availability fluctuates. To see open slots, please check our online calendar when you submit your contact form. We’ll work together to find a date and time that fits your schedule.

Yes, we can step in on weekends and public holidays,depending on our availability. Feel free to let us know your preferences in the contact form, and we will see what we can do.

Ideally, we recommend reaching out 7 days before your desired date.
However:

  • In case of emergency, contact us for next-day availability (subject to openings).
  • The earlier you book, the easier it is for us to adjust our schedule for you.

Once you submit our contact form, you will automatically gain access to our availability calendar to pick your preferred slot.

RATES & PAYMENT

RATES & PAYMENT

Our rates per service are fixed.
Please note: Multi-service packages are currently in the works.They will combine several services (viewings + arrival welcome + support) at a discounted rate.

Yes, pricing may vary depending on the travel distance.We will give you an exact price quote during our initial planning call..

We accept:

  • Online payment (credit card)
  • Bank transfers
  • Money transfers
  • Cash

Yes, under the following conditions:

  • Cancellation 3+ days before the scheduled date: Full refund.
  • Cancellation less than 3 days before: A portion of the fee will be non-refundable.
  • Peace of Mind service: Non-refundable (as these require immediate, short-notice dispatch).
SERVICES

This service allows you to alert us if you are worried about your child and cannot reach them. We will head on-site to check on them and give you a full update on the situation.

Important: This service is not a substitute for calling emergency services (112, 15, 17, 18 in France) and does not constitute ongoing or long-term monitoring.


VISITE DE LOGEMENT


We will:

  • Inspect the apartment thoroughly.
  • Assess the condition of the property (rooms, appliances, safety features).
  • Take detailed photos and videos for your family.
  • Evaluate the neighborhood (safety, public transit, nearby shops).
  • Provide you with a comprehensive report including our personal recommendations.


Yes! Once your child is moved in,we can help them set up and organize the apartment (decluttering, shopping for furniture/essentials, etc.).

we will strongly advise you to walk away from the property. However, the final decision is entirely yours. Our role is to flag the risks and warn you, not to make the final call for you.


DÉMARCHES ADMINISTRATIVES

We support your child through a wide range of procedures (university enrollment, opening a French bank account, applying for CAF housing allowances, etc.).

Since every situation is unique,feel free to explain your specific needs during our planning call —we'll let you know right away if it's something we can handle.

No, we do not negotiate administrative fees, nor do we interfere with pricing or lease terms.However, we help you thoroughly understand the documents and fill out your applications correctly to avoid any rejections or delays.

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Still have questions?

If your question isn't covered in this FAQ, please don't hesitate to reach out.

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